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Is this UPS email real or a scam?
What fake UPS emails look like, how to check a real one, and where to report it.
What the fake UPS emails say
“Delivery attempt failed”
A link to reschedule leads to a page that asks for your card.
Customs or import fees
A small payment is demanded before a parcel is released.
An attached “shipping label” or invoice
The attachment installs malware when opened.
What one looks like
From: UPS Notification <tracking@ups-delivery-status.net>
Your package is on hold
Your shipment is on hold pending payment of a $2.75 customs fee. Pay now to avoid return to sender.
This is an illustration built from the common pattern, not a real message. Note the sender address: it contains the brand name but does not end in the company’s own domain.
How to tell a real UPS email
UPS sends email from several of its own domains, including ups.com and upsemail.com. It does not ask for payment, personal details or passwords through unsolicited email or text.
A matching address alone is not proof, because sender addresses can be forged. The reliable check is your own account.
The safe way to check: Type the tracking number from your order into ups.com yourself.
Where to report it
Forward the email to fraud@ups.com.
You can also report it in your mail app and to the FTC.
If you already clicked
Close the page. If you entered your password, change it on the real UPS website now, and anywhere else you used the same one. If you entered card details, call your bank. The step-by-step guide covers each case.
Not sure about the one in your inbox?
Paste it into the free check with the sender address, and you get a plain answer in a few seconds.